Refund policy

Return and Refund Policy

Last updated: February 26, 2026

At Amantraa, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help .

Return Window

You have 30 days from the date of delivery to initiate a return for eligible items.

Eligible Returns

We accept returns for:

  • Defective or damaged items
    • Full refund or replacement
  • Wrong item received
    • Full refund or replacement
  • Unused items in original packaging
    • Store credit or exchange

Non-Returnable Items

The following items cannot be returned:

  • Items marked as "Final Sale" or "Clearance"
  • Personalized or customized products
  • Hygiene products (bedding, towels, personal care items) once opened
  • Items damaged due to misuse or normal wear

Return Process

  1. Contact us within 30 days of delivery at sales@amantraa.com with your order number and reason for return
  2. Wait for approval
    • We'll review your request within 2-3 business days
  3. Ship the item back
    • Use the return address provided in our approval email
  4. Receive your refund
    • Once we receive and inspect the item (5-7 business days)

Return Shipping Costs

  • Defective/damaged items or our error: We cover return shipping
  • Change of mind or unwanted items: Customer is responsible for return shipping costs

Refund Method

  • Defective/damaged items: Full refund to original payment method
  • Change of mind: Store credit or exchange for another product
  • Refund processing time: 7-10 business days after we receive the returned item

Exchanges

We're happy to exchange items for a different size, color, or product of equal or lesser value. Contact us to arrange an exchange.

Damaged or Defective Items

If you receive a damaged or defective item

  1. Take photos of the damage/defect and packaging
  2. Contact us immediately at sales@amantraa.com
  3. We'll arrange a replacement or full refund at no cost to you

International Returns

For international orders, customers are responsible for return shipping costs and any customs fees. Refunds will be issued in the original currency, minus any transaction fees.

Contact Us

For any questions about returns or refunds, please contact us:

  • Email: sales@amantraa.com
  • Website: amantraa.com

We aim to respond to all return requests within 2-3 business days.